Return Goods Policy - Brand Products  

Effective July 1, 2013:

Lupin Pharmaceuticals, Inc (LPI) is committed to excellence in customer service and satisfaction. Should you need to return goods, please send product and debit memo(s) to GENCO Healthcare Logistics and follow the instructions below.

GENCO Healthcare Logistics
6101 North 64th Street
Milwaukee, 53218
Phone: 1-800-950-5479
Fax: 414-459-8791

Returnable Product:

Returns include LPI Brand Products from label code 68180 and 27437 only.
Products with less than 6 months remaining shelf life.
Expired products that are not more than 12 months past expiration date.
Concealed damage claims made within 10 days of receipt.
Product damaged in transit with a signed BOL noting the damage and where LPI has been notified within five (5) business days from the date and returned within 30 days.
Product shipped in error on the part of LPI, provided the LPI Customer Service is notified of the error within five (5) business days of receipt.

Non-Returnable Product:

Products with more than six (6) months remaining shelf life.
Products retained more than twelve (12) months beyond expiration date.
Private Label products, repacked goods or patient labeled product.
Products with missing label or with missing lot number and/or expiration date or products marked, coded or adulterated in any way.
Products sold on a non - returnable basis.
Partial product for suspensions, liquids, powders, solutions, ointments.
Product sold as free goods or products provided at no charge for promotional incentives, samples or short - dated products sold as such.
Products due to insurable causes such as fire or natural disasters, or if damaged/ deteriorated due to improper handling or storage by the customer.
Products involved in distressed, sacrifice, fire, flood or bankruptcy sale.
Overstock, unless agreed by LPI in writing.
Products not purchased directly from LPI.
Product that is returned by anyone other the original purchaser.
Products distributed as a Sample product
Products purchased or distributed contrary to federal, state or local laws.


Transportation Charges on all returned goods are the responsibility of the customer except when due to LPI error, as determined by LPI.

Third Party Processing:

Third party processors must comply with all requirements of LPI's Return Goods Policy.
LPI will not process returns using pricing from the third party's internally generated price list.
LPI will not reimburse any service fees to the customer of processing agent for the miscell aneous fees (i.e., handling, processing fees) or freight charges incurred.
Third party returns must be in compliance with LPI's return policy

Valuation of Returns:

For direct customers, a credit will be issued based upon the lower of the current published price at the time the returned merchandise is received OR the original invoice price.
For indirect customers, a refund will be issued based upon the lower of the current published price at the time the returned merchandise is received OR the original published price at point of purchase from the wholesaler.
Credit is based on the original invoice price using lot numbers.
No Partial credit for suspensions, liquids, powders, solutions, ointments.
Partial bottles for Tablets and Capsules will be issued partial credit based on an exact count methodology.
Credit will be applied against future orders. Cash will not be issued.
Transportation charges including insurance are to be prepaid by customer.

Procedure for returning goods:

GENCO does not require an RA to return product. Please send product along with a debit memo directly to GENCO. Please provide the following information:

Customer name, street address, account #, DEA # and e-mail address
Wholesaler name, street address, account #, DEA # and e-mail address
Product name, NDC#, Quantity and Lot #
Expiration date.
Reason for return.


LPI does not pay or reimburse fees incurred for the processing of or destruction of products processed through a third party returns processing company.
Products that do not qualify for credit or reimbursement will be destroyed and not returned to the customer. Customer will be notified of non-credited items.
LPI reserves the right to change or update this policy upon written notice to customers.


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